SHIPPING & DELIVERY

A) Postage Fees & Charges

TonyMoly charges only RM 7.00 per KG for a single purchase for Peninsular Malaysia and RM 12.00 per KG for a single purchase for East Malaysia (Sabah And Sarawak). Your parcels are delivered using the following courier services GDEX / CityLink / Poslaju.  Currently TonyMoly only available to ship to Peninsular Malaysia, Sabah and Sarawak.

Please contact us via Facebook Messenger Installed on our website for any amendment of shipping address, however amendment of the shipping address are not allowed once is in processing.

 

B) Free Delivery

Peninsular Malaysia– TonyMoly will bear your shipping fees if Order amount more than RM 60.00 in a Single Order.

East Malaysia – TonyMoly will bear your shipping fees if Order amount more than RM 90.00 in a Single Order.

 

C) Delivery Time

TonyMoly will do our best to prepare your orders and send them out the same day (During Working Days & Hours) if order placed before 2.00pm. Where else, for orders placed after 2.00pm, we will send them out the next day. We hope our beloved customers might note that HERMO does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

Office Hours are from 8.00 am to 5.30 pm Monday to Friday, excluding Public Holidays.

For more details or inquiries on shipping issues,
Please contact us at:  Support@digital.com.my or Contact us via Facebook Messenger (Live Chat(

RETURNS & REFUNDS POLICY

At TonyMoly.com.my, we offered a 7 day exchange policy upon receipt of order or product. If you return product(s) claiming they are defective, you must inform us in writing at digital@tonymoly.com.my within 7 working days upon receipt of product(s), and must also return the product(s) to us within 7 days upon receipt of Return Order No, intact and in their original packaging, and at your own cost and risk.

For returns, you must meet the following requirements:

  • Product(s) must be in its original purchase condition which packaging must be UNOPENED, UNUSED, UNMARKED AND UNDEFACED in any manner.
  • Products(s) purchased as part of a set or multi-item pack has to be returned as a whole set.
  • This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
  • For change of mind or incorrect purchase, TonyMoly.com.my does not accept any return or refund request.

We will examine the returned goods and will notify you or your refund via e-mail within 14 days and we reserve the right to perform remedies including:

      1. A refund to the PayPal or bank account that you originally used to make your payment, or
      2. 1 to 1 exchange (we will bear the cost of your return).
      3. A refund to you in e-coupon basis

Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, or be sent back to you with no refund issued.

PRIVACY POLICY

In line with laws of Malaysia, TonyMoly (M) Sdn Bhd respects the privacy of our customers, and all details if any provided for from your experience here at www.tonymoly.com.my is stirctly protected under the Personal Data Protection Act (2010).

Rest assured that as a responsible corporate citizen, TonyMoly (M) Sdn Bhd will only use with your consent your data for our own use based on the following principles:

TONYMOLY PRIVACY POLICY

We would like to assure our customers of our absolute privacy in accordance to the principles set out here;

  1. We collect only details and information required to enhance your experience when dealing with TonyMoly (M) Sdn Bhd through www.tonymoly.com.my
  2. Your personal information will inly be use to provide you with better customer services and products.
  3. We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.
  4. We aim to keep your personal information on our records accurate and up-to-date.
  5. We assure you that all information provided to us shall be secured to prevent unauthorised access to your personal information by anyone, including our staff.

TonyMoly (M) Sdn Bhd is a fully registered entity in Malaysia.